Please note that if you want to speak or complain to this creditor, you need to contact them directly. We’ve added their contact details below. We (Debt Line) can only help you with your creditors if you’ve entered into a debt solution (for example, a Debt Management Plan) through us.
Capital One is one of the World's largest credit card providers.
Their typical APR ranges from 9.9% for customers with excellent credit histories to 34.9% for customers who either need to build or rebuild their credit histories.
In the 1st 6 months of 2010, the Financial Ombudsman Service received 1,662 complaints about Capital One's credit card and insurance services, making them the 11th most complained about finance company in the UK.
A massive 64% of complaints received about them were ruled in favour of the customer, meaning that more often than not, customers win in disputes with Capital One.
If you are struggling to repay Capital One debt, fill in our simple form on the right and we’ll call you back to see if we can help.
We never charge you any upfront fees for our initial advice and will only recommend a solution that is right for you based on your circumstances. To find out more about our fees, please click here.
Just to let you know, you can find out more about managing your money and getting free debt advice from the Money Advice Service.
Here’s some information we’ve collected about this creditor. Please note this information may not be up to date and was accurate at the last time we updated it (September 2011).
Company Name - Capital One
- Correspondence Address
- Po Box 5282
- Reg Company Number
- Parent Company
- Capital One Bank (Europe) plc
- Registered Address
- 350 Euston Road
- Consumer Credit Licence
- What do our customers think
Reviews for Capital One
24 customers have reviewed this creditor.
Average reviews rated Capital One
I have missed a payment, emailed them said my phone is broke,either email on my email or via their secure message, the account is in my name only,some how they have got my husbands phone number and keep ringing him, he has nothing to do with the account, surely this is breaking the data protection act? they have now stopped me from sending a msg from my account? the only way i can contact them. i asked could they stop default charges as this will make it harder to pay and still they havent sent me an email.xx
i became unemployed in february 2011 and i informed capitalone of my situation and they said they will do there up most to help me.......well where do i start i took me 4 months for them to help me make a claim with was insuccessful as they said i have no insurence but i have 3 years worth of statement to prove that i am paying insurence but that dont seem good enough for them,they call me day in day out even evenings and weekends asking me to make a payment,i wrote to them and offered to pay them £10 amonth until i find work and they DECLINED IT and told me my account had me sold to a debt collections company then on the next call i got from them i told them about this and the again DENIED all knowledge of them sending me a letter stateing this.i am over my limit still and still looking for work and the call contuine,i have now offered them £20 a month and i have not heard a word from them saying this would be accaptable.i would NEVER EVER have got a credit card with them if i new this would happen to my.........i dont no when this nightmare with capital one will of if it will ever end
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Capital One Review
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Free debt counselling, debt adjusting and providing of credit information services is available to customers and you can find out more by contacting the Money Advice Service