Contact us

When you speak to us

Calls may be recorded and/or monitored for training and audit purposes.

New customers

For your no-obligation consultation, we’ve a number of options for you:

  • Call us on freephone 0800 083 9060 or, if you’re calling from a mobile, it may be cheaper to use 01257 476 563.
  • Fill in our simple callback request on the top right and we’ll call you back as soon as possible.

Our opening hours are:

Monday to Thursday 9am - 8pm
Friday 9am -5pm
Saturday 10am - 4pm
Sunday Closed

Existing Debt Management Plan customers

To get in touch with our Debt Line Account Management team or if you’re thinking of cancelling your Debt Management Plan, we’ve a number of options for you:

  • Call us on freephone 0844 826 1421 or, if you’re calling from a mobile, it may be cheaper to use 01257 486 678.
  • Send us an Email at Debtline@lawrencecharlton.co.uk.

Our opening hours are:

Monday to Friday 8.30am - 8pm
Saturday 9am - 1pm
Sunday Closed

Existing IVA customers

If you’ve set up an Individual Voluntary Arrangement (IVA) or a Trust Deed through our sister company Debt Free Direct.

  • Call 0844 826 0625 or, if you’re calling from a mobile, it may be cheaper to use 01257 486 696.
  • Send an Email to customersupport@debtfreedirect.co.uk.
  • Opening hours are:
    Monday to Friday 8am - 8pm
    Saturday Closed
    Sunday Closed

Our opening hours are:

Monday to Thursday 9am - 8pm
Friday 9am - 5pm
Saturday 10am - 4pm
Sunday Closed

Complaints

Our products and customer service are very important to us but sometimes things can go wrong. If you’d like to make a complaint about us, please visit our complaints section where you’ll find everything you need to know.

Our address

Debt Line
Fairclough House
Church Street
Adlington
PR7 4EX

Request a callback

Speak to a DebtLine adviser and take back control of your debts.

How much debt do you have? £100

Key Information and Fees

We never charge you any up front fees for initial advice. Read more about our fees here.