Contact us

When you speak to us

Calls may be recorded and/or monitored for training and audit purposes.

New customers

For your no-obligation consultation, we’ve a number of options for you:

  • Call us on 0800 083 9060 (calling 0800 numbers from a mobile is now free).
  • Fill in our simple callback request on the right and we’ll call you back as soon as possible.

Existing IVA customers

If you’ve set up an Individual Voluntary Arrangement (IVA) or a Trust Deed through our sister company Debt Free Direct.

Our opening hours are

Solution Centre (Debt Advice)
Mon – Thu 9.30am – 7pm
Fri 9am – 12.30pm
Sat & Sun closed

DFD (Customer Care)
Mon - Fri 8am - 8pm
Sat & Sun closed

Solution Centre (MST & Pack Chasing)
Mon – Thu 9am – 7pm
Fri 9am – 4pm
Sat & Sun Closed

Lawrence Charlton
Mon – Fri 8am – 5pm
Sat & Sun Closed

Our Christmas and New Year Opening times are

Solution Centre (Debt Advice)
Friday 23 Dec - 9am – 12.30pm
Monday 26 Dec - Closed
Tuesday 27 Dec - Closed
Wednesday 28 Dec - 8am – 4pm
Thursday 29 Dec - 8am – 4pm
Friday 30 Dec - Closed
Monday 2 Jan - Closed
Tuesday 3 Jan - 8am – 6pm

DFD (Customer Care)
Friday 23 Dec - 8am – 12.30pm
Monday 26 Dec - Closed
Tuesday 27 Dec - Closed
Wednesday 28 Dec - 8am – 6pm
Thursday 29 Dec - 8am – 6pm
Friday 30 Dec - Closed
Monday 2 Jan - Closed
Tuesday 3 Jan - 8am – 8pm

Solution Centre (MST & Pack Chasing)
Friday 23 Dec - 9am – 12.30pm
Monday 26 Dec - Closed
Tuesday 27 Dec - Closed
Wednesday 28 Dec - 8am – 4pm
Thursday 29 Dec - 8am – 4pm
Friday 30 Dec - Closed
Monday 2 Jan - Closed
Tuesday 3 Jan - 8am – 6pm

Lawrence Charlton
Friday 23 Dec - 9am – 12.30pm
Monday 26 Dec - Closed
Tuesday 27 Dec - Closed
Wednesday 28 Dec - 8am – 5pm
Thursday 29 Dec - 8am – 5pm
Friday 30 Dec - Closed
Monday 2 Jan - Closed
Tuesday 3 Jan - 8am – 5pm

Complaints

Our products and customer service are very important to us but sometimes things can go wrong. If you’d like to make a complaint about us, please visit our complaints section where you’ll find everything you need to know.

Our address

Debt Line
Fairclough House
Church Street
Adlington
PR7 4EX

MAS logo

Free debt counselling, debt adjusting and providing of credit information services is available to customers and you can find out more by contacting the Money Advice Service

Request a callback

Speak to a DebtLine adviser and take back control of your debts.

How much debt do you have? £100