Contact us

When you speak to us

Calls may be recorded and/or monitored for training and audit purposes.

New customers

For your no-obligation consultation, we’ve a number of options for you:

  • Call us on freephone 0800 083 9060 or, if you’re calling from a mobile, it may be cheaper to use 01257 476 563.
  • Fill in our simple callback request on the top right and we’ll call you back as soon as possible.

Our opening hours are:

Monday to Thursday 9am - 8pm
Friday 9am -5pm
Saturday Closed
Sunday Closed

Existing Debt Management Plan customers

To get in touch with our Debt Line Account Management team or if you’re thinking of cancelling your Debt Management Plan, we’ve a number of options for you:

  • Call us on freephone 0344 826 1421 or, if you’re calling from a mobile, it may be cheaper to use 01257 486 678.
  • Send us an Email at Debtline@lawrencecharlton.co.uk.

Our opening hours are:

Monday to Friday 8.30am - 8pm
Saturday 9am - 1pm
Sunday Closed

Existing IVA customers

If you’ve set up an Individual Voluntary Arrangement (IVA) or a Trust Deed through our sister company Debt Free Direct.

  • Call 0344 826 0625 or, if you’re calling from a mobile, it may be cheaper to use 01257 486 696.
  • Send an Email to customersupport@debtfreedirect.co.uk.
  • Opening hours are:
    Monday to Friday 8am - 8pm
    Saturday Closed
    Sunday Closed

Our opening hours are:

Monday to Thursday 9am - 8pm
Friday 9am - 5pm
Saturday 10am - 4pm
Sunday Closed

Complaints

Our products and customer service are very important to us but sometimes things can go wrong. If you’d like to make a complaint about us, please visit our complaints section where you’ll find everything you need to know.

Our address

Debt Line
Fairclough House
Church Street
Adlington
PR7 4EX

Request a callback

Speak to a DebtLine adviser and take back control of your debts.

How much debt do you have? £100

Key Information and Fees

We never charge you any up front fees for initial advice. Read more about our fees here.